Refund & Returns Policy

We want you to love your furniture. If something isn’t right, here’s how returns and refunds work.

1. Damaged or defective on delivery

Inspect your item on delivery. If it arrives damaged or defective, contact us within [48 hours] with photos. We’ll arrange a repair, replacement, or refund at no cost to you.

2. Change of mind

Unused items in original condition and packaging may be returned within [7 days] of delivery. Return delivery costs are borne by the customer for change-of-mind returns. Custom/made-to-order pieces are non-returnable.

3. Refunds

Approved refunds are made to the original payment method within [7–14 business days] after we receive and inspect the returned item. Original delivery fees are non-refundable except where the item was damaged or defective.

4. How to start a return

Contact us via our Contact page with your order reference and details. Please don’t ship anything back before we confirm the return.